The first time, I called to ask about how I can replace my broken mobile.
The second time, I called to ask about getting a smartphone to replace my broken mobile.
The third time, I called to ask about getting a new contract so I can get that smartphone.
The fourth time, I called to ask about my account number so I can reserve an iphone.
The fifth time, I called to ask about why the heck my phone bill from last month was $500.
(Don't ask, don't ask....... a lot of reasons... a lot.. but remember, not totally my fault..)
When I hung up, I started to think of ways to hide that bill from dad. Dad isn't in Vancouver, so he can't see the statements that were mailed back home. But dad can see the online credit card bill. And my phone bill is swiped off of his card, that means he can see the bill. When I thought about this, I called Fido for the sixth time....and I remember every procedure..
Hello, thanks for choosing Fido, may I please have -
- SIX ZERO FOUR SEVEN SEVEN EIGHT FIVE SEVEN NINE EIGHT
Alright, thanks Miss, may I have your -
- SHERRY, LAST NAME, Y - A - N - G
Thank you Miss, now what is your date -
- SEPTEMBER 21, 1990
Great! Now just to verify, can you give me your -
- V6B 1T7
..............uhhh... Thank you Miss, let me pull out your file now. So how may I help you today?
- Okay..... here's the thing, I NEED YOU HELP ME REVERSE THAT $500 BILL THAT WAS SWIPED OFF OF THE CREDIT CARD
For what reason Miss?
(I guess I needed to explain it to him after all... )
- Um, it's a bit complicated.... my phone bills are usually paid through my dad's credit card... but this time due to specific circumstances, my bill is $500 as you can see......... now I can't let my dad see that. So I need you, to cancel that payment, and instead, charge it on my debit PLEASE
But you know Miss, your dad can still see the bill through the FIDO statements
- HE WON'T. He is not in Canada, he won't see the bill. But he can still see the online transaction records for his card, that's what I need to get rid of.
I see, Miss. Let me check about this right away.
(So he took about five minutes trying to search up the policies probably...)
Now Miss, I'm sorry to inform you that the transaction has been finalized, and I will not be able to reverse it for you.
- YOU CAN'T EVEN REVERSE IT?! HOW?
(I went silent for five seconds.. )
- WHAT AM I GOING TO SAY TO MY DAD?!
I'm sorry about that Miss, and I understand your feelings. You see...
(Then he started giving me counselling on parental relationships)
I suggest you go talk to your dad, tell him that you're sorry, and that you'll be careful next time. You know.. maybe tell him that you'll pay him back.
- yeah.. I know.. but it's not the money that's the problem.. it's the fact that I spent so much in one month.................... is there really nothing you can do about this?
I'm sorry Miss... I hope I can do something for you, but I don't have that power. I know Miss, I come from a family of a similar culture and tradition... it's not really about the money..... and like I said, if you just tell your dad the truth.. it shouldn't be too bad, I mean, he's still your dad right?!
- yeah............... (I was laughing and weeping)
Tell him that you're sorry, and that you won't do it again, be sincere.. and yeah, he's still your dad right?
- .................. yeah..... thanks..... (?)
I hung up and then called dad in Taiwan. I took the Fido guy's advice and told him the truth.
I think dad was too shocked to even be angry..... probably thinking oh why oh why do I deserve a daughter like this........
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